FAQ

About moterm

Who are moterm?
Where can I buy a Moterm Product?
Shopping Rules of moterm.com

Buying a moterm product

Why can't I shop on moterm.com?
Is there a maximum number I can order?
What about the problem of customs and duties?
What methods of payment does your site offer?
Can you make a product XX?
The product I want is out of stock. When will it be back?

Handling and shipping

How long does it take to deliver?
When will my order ship?
What about the shipping cost?
How do I track my parcel?

Product and leather

What is Veg Tan Leather? (Full grain Vegetable Tanned Leather)
How to clean leather stains?

Warranty and after-sale

How do I return a purchase?
What about your warranty policy?